At LR Pure Botanicals, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process.   

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Our Policy:

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30-Day Return Window: You can return unopened and unused items within 30 days of delivery for a full refund.
Condition of Items: To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.   

Proof of Purchase: A receipt or proof of purchase is required for all returns.

How to Initiate a Return:

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• Contact Us: Email our customer support team at admin@lrpurebotanicals.com to initiate your return. Please include your order number and the reason for your return.

• Return Authorization: Once your return request is approved, we will provide you with instructions on how to return your item.

• Shipping the Item: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.   

• Inspection and Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   

• Refund Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified timeframe (typically 5-10 business days, depending on your payment provider).

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Damaged or Incorrect Items:

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If you receive a damaged or incorrect item, please contact us at admin@lrpurebotanicals.com within 7 days of receiving your package. Include your order number and photos of the damaged or incorrect item.
We will arrange for a replacement or refund as quickly as possible.

Non-Refundable Items:

Certain types of items cannot be returned, such as opened or used products due to hygiene reasons.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.   
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@lrpurebotanicals.com.   

Contact Us:

If you have any questions about our returns and refunds policy, please contact us at admin@lrpurebotanicals.com.